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PCWASA (770) 487-7993

1127 Highway 74 South • Peachtree City, GA 30269

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Frequently Asked Questions

Customer Service Questions

Who do I call if I have a customer service question?

For questions about your sewer, rates, or any other issues related to your sewer bill or sewer services, call PCWASA at 770-487-7993, or 678-300-0196 after hours or on weekends or holidays.

For questions about your water service, water rates, or anything related to your drinking water, contact Fayette Water System — your water utility provider — at 770-461-1146, or 770-487-3271 after hours or on weekends or holidays.

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What are the rates for my sewer services and how are they calculated?

PCWASA residential sewer rates include a $26 base fee, plus a consumption fee of $4.65 per 1,000 gallons of water used each month, which is metered by Fayette Water System.

For industrial and commercial, or multi-family property owners, sewer rates include the $26 base fee, plus a consumption fee of $6.15 per 1,000 gallons of metered water for the month.

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What is the process for billing of my sewer services?

Fayette Water System provides the billing services for PCWASA and its customers, overseeing the administration of monthly invoices and answering questions about any aspects of the customer billing process.

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What are my options for paying my sewer bill?

PCWASA customers, who are billed by Fayette Water System, have several options for paying their monthly bill, including: online payments, payment at drop boxes located throughout Fayette County, payment by direct bank draft, payment by mail, or payment in person at the Fayette Water System Business Office.

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How do I report a problem with my sewer service?

If you have a problem with your sewer service, or if you suspect a sewer system irregularity, such as a sewer spill or overflow, contact PCWASA at 770-487-7993 (during normal business hours) or 678-300-0196 (after hours or on weekends or holidays), and we will respond to your concern and dispatch someone in the field to address the incident.

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