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Customer Service

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Customer Service

The Mission of the Peachtree City Water and Sewerage Authority is to be a steward of our community’s water resources, providing wastewater services to our customers with exceptional efficiency, while maintaining a robust and resilient infrastructure system that makes this possible.

Customer service is a priority for the Authority, and is a focus for our staff within the three Authority departments (Operations, Collections/Conveyance, and Support Services). The Authority’s priority is to maintain uninterrupted service on behalf of its customers; please contact us with any questions or concerns regarding the performance of the sewer system.

For our customers, your sewer services are provided by the Authority, your drinking water and water services are provided by Fayette County Water System, while your monthly bill for both is administered by the Fayette County Water System.

Sewer Rates

The Authority provides sewer service to Peachtree City customers. Water rates for Authority customers are determined as services are provided by the Fayette County Water System.

Effective December 2010, as approved by the Authority’s Board, Peachtree City Residential sewer rates include a $26.00 base fee, plus a consumption fee of $4.65 per 1,000 gallons of metered water used each month. Authority sewer rates for Industrial, Commercial and Multi-Family property owners include a $26.00 base fee, plus a consumption fee of $6.15 per 1,000 gallons of metered water. The Authority’s sewer rates are established to operate a system that meets or exceeds regulatory requirements as well as support the funding necessary to maintain a robust and resilient infrastructure system.

Rate Resolution 10-02

Septage Receiving Rate Resolution 20-01

Septage Receiving Rate Resolution 23-01

Septic Haulers

Septic Tank Wastes Disposal for the Community.
The Authority provides disposal for residential and commercial septic tank users in Fayette County. Only domestic and commercial waste that is generated within the limits of Fayette County, Georgia will be accepted at the Authority’s designated wastewater receiving facility. The Authority defines commercial waste as being generated by establishments that produce only domestic waste. Any generators of commercial waste that are involved with food preparation must meet the Authority’s grease trap requirements set forth in the Authority’s current Sewer Use Ordinance in order to discharge their septage at the Authority’s receiving plant. The Authority will not under any circumstances accept industrial, portable toilet, grease trap/interceptor, municipal, laboratory, and/or medical waste.

The Authority will only receive up to ten loads per day. Approved haulers must schedule an appointment with prepaid funds via the Hauler Registration link above.

Septage Receiving Rate Resolution 23-01

Wastewater Hauler Permit Application

FAQ's

Who do I call if I have a customer service question?

For questions about your sewer, rates, or any other issues related to your sewer bill or sewer services, call the Authority at (770) 487-7993, or (678) 300-0196 after hours, on weekends or holidays. For questions about your water service, water rates, or anything related to your drinking water, contact the Fayette County Water System – your water utility provider – at (770) 461-1146 or (770) 487-3271 after hours, on weekends or holidays.

What are the rates for my sewer services and how are they calculated?

Authority residential sewer rates include a $26 base fee, plus a consumption fee of $4.65 per 1,000 gallons of water used each month, which is metered by the Fayette County Water System. For industrial and commercial, or multi-family property owners, sewer rates include the $26 base fee, plus a consumption fee of $6.15 per 1,000 gallons of metered water for the month.

What is the process for billing of my sewer services?

The Fayette County Water System administers monthly billing services for the Authority and answers questions about the billing process.

What are my options for paying my sewer bill?

Authority customers, who are billed by the Fayette County Water System, have several options for paying their monthly bill, including payments: online, via drop boxes throughout Fayette County, direct bank draft, by mail, or in person at the Fayette County Water System Business Office.

How is the Authority governed and organized?

The Authority is a public corporation of the state, legally created by an Act of the Georgia General Assembly in 1987. The Authority has a five-member Board of Directors that oversees the organization.

How do I report a problem with my sewer service?

If you have a problem with your sewer service, or if you suspect a sewer system irregularity, such as a sewer spill or overflow, contact the Authority at (770) 487-7993 (during normal business hours) or (678) 300-0196 (after hours, on weekends or holidays), and we will respond to your concern and dispatch someone in the field to address the incident.

QUICK LINKS

Sewer Rates